Carole Saville Inspiring Real Estate and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.
* Carole Saville Inspiring Real Estate means the entity operating an Carole Saville Inspiring Real Estate business in accordance with this website.
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth). If information is about you and personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. This may include your name, address, telephone number, email address and profession or occupation.
What personal information do we collect and hold?
We may collect your name, mailing or street address, contact details, age or birth date, profession, occupation or job title, complaint details and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise, and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
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through your access and use of our website;
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by telephone, letter or email;
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during conversations between you and our representatives;
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by contracting with us or completing application forms;
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by entering competitions, promotions or requesting information or material from us; or
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completing surveys, providing feedback or making complaints to us.
We may also collect personal information from third parties including:
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third-party companies such as credit reporting agencies, law enforcement agencies and government entities;
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your representatives (lawyers, accountants and financial advisers);
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your employer; or
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publicly available sources of information (including third-party websites) or other organisations where you have given your consent.
Cookies
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your device. This enables us to recognise your device, keep track of your activity on our website for a period of time, remember your preferences, and recognise you across different websites, services, devices and/or browsing sessions.
We also use cookies to measure traffic patterns, determine which areas of our website have been visited, and measure transaction patterns in the aggregate. This assists us to improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your device does not accept them.
We may also record information about your use of our website, such as the pages you visit, the time and date of your visit, and the electronic address assigned to your device, to analyse trends, administer the website and track usage.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may occur:
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we may not be able to provide requested products or services, either to the same standard or at all;
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we may not be able to provide information about products and services that may be of interest to you, including discounts, sales or special promotions; or
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we may be unable to tailor website content to your preferences, reducing usability or experience.
For what purposes do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information for the following purposes:
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to perform our business activities and functions and provide products and services;
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to respond to enquiries and provide information or advice about products or services;
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to provide access to protected areas of our website;
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to assess and improve website performance;
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to conduct business processing functions, including providing personal information to our franchisor and its related bodies corporate, our related bodies corporate, and our real estate agents, employees, contractors or service providers;
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for administrative, marketing (including direct marketing), planning, recruitment, product or service development, quality control, survey and research purposes of our franchisor, related bodies corporate and Eview Real Estate franchisees;
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to update records and keep contact details current;
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to process and respond to complaints; and
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to comply with legal and regulatory obligations or lawful directions of a regulator or government authority.
To whom may we disclose your information?
We may disclose your personal information to:
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our employees, related bodies corporate, Carole Saville Inspiring Real Estate Members and its related bodies corporate, contractors and service providers for business operations and service delivery;
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suppliers and third parties with whom we have commercial relationships, including IT providers, payment processors, professional advisers and consultants; and
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any organisation with your express consent.
We may combine or share information collected by us with information collected by our related bodies corporate, our members or other Carole Saville Inspiring Real Estate network partners within Australia.
Direct marketing materials
We may send you marketing communications about products and services that may be of interest to you via mail, SMS or email, in accordance with applicable laws including the Spam Act 2003 (Cth). We may also provide your personal information to our franchisor for direct marketing purposes.
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe options included in our communications.
How can you access and correct your personal information?
You may request access to personal information we hold about you by contacting us via the details on our website. We may charge a reasonable fee to cover administrative costs (excluding correction requests). Where access is refused, we will provide written reasons.
If you believe your personal information is incorrect, incomplete or inaccurate, please contact us and we will take reasonable steps to correct it.
Do we disclose your personal information outside Australia?
We may disclose personal information to related bodies corporate and third-party service providers located overseas, including cloud hosting and IT providers. By using our services, you consent to this disclosure. We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles.
Security
We may store personal information electronically or in hard copy. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including:
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data encryption;
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restricted system access;
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advanced email filtering;
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continuous monitoring;
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vulnerability scanning;
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physical security measures; and
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regular security audits.
However, as internet transmissions are inherently insecure, information transmitted online is provided at your own risk.
Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
Contacting us or making complaints
If you have questions, concerns, or wish to make a complaint about our handling of your personal information, please contact us via the details on our website.
Address: Suite 1, 26/153 Trappers Drive, Woodvale, WA 6026
Email: carole.saville@eview.com.au
We will respond within a reasonable time and aim to resolve matters promptly and appropriately.
Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be published on our website.
Last updated: 12 January 2026
